A fifth of spousal sponsorship applications are submitted incomplete
Immigration Canada disclosed that out of the permanent resident application materials received by the department for sponsoring spouses, one in every five applications is classified as “incomplete”, which adds unnecessary pressure to case processing and causes trouble for applicants. In the latest issue of Immigration Information Collection, it discloses a document issued by Michael Kalin, Director of Client Experience at IRCC titled Improving Paper-Based Applications through Human-Centred Design. The document shows that “a large proportion of applicants struggled to submit a correct and complete set of application materials to IRCC”. This adds unnecessary tension to the approval and makes applicants feel frustrated. The department has taken a number of measures to try to improve this, but problems still exist, especially in applications submitted in paper documents.